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How to Fix cPanel Error: Sorry the Domain is Already Set Up

If your cPanel account is giving you the error “Sorry the domain is already set up,” it’s probably due to one of two different reasons. On it’s own, this error simply means that the domain in question still exists within the virtualhost in the apache httpd.conf configuration file. In the following guide, we’ll cover the two most likely reasons why you’re receiving this error message as well as the steps needed to resolve the issue.


Troubleshooting cPanel

The following are two possible explanations for why you might be receiving this error:

  1. Explanation One – The first possible explanation, is that the domain you are trying to create is already being used as a primary, addon, or parked domain for another account.
  2. Explanation Two – Alternatively, it may be possible that you are facing a technical issue associated with the domain. For instance, if the domain was previously associated with another account and was removed using the removing function, it’s possible that it wasn’t removed completely from the system.

If the error is due to the first reason, you can easily remove the domain name from the cPanel account. Even if it is not removed, it should produce the following error:

Error from park wrapper: Sorry, you do not control the domain


Fixing the cPanel Error

To resolve this issue, follow these steps:

  1. First, you should find out who owns the domain. To do so, enter the following command:
    *Note: you will of course need to replace the “” shown above with the name of the domain in question.
  2. Even if the above command produces no results, enter the following command string:
    grep /var/cpanel/users/*
  3. This will generate a result that looks something like the following:
    [email protected] [~]# grep /var/cpanel/users/*
  4. This information shows the owner of the domain Now that you know which account the domain is currently associated with, the next step is to update the following files with the new user and remove the lines associated with the previous domain.
    Remove the virtualhost for from /etc/httpd/conf/httpd.conf
    /var/cpanel/users/username [remove entries related to the domain]
    vim /etc/named.conf [remove entries related to domain]
    Remove DNS entry in WHM
    Run /scripts/updateuserdomains as root on the server.

And there you have it!


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While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


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Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

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We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

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Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


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Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.