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CONTACT US

We're available to assist you 24/7
by Phone, Ticket or Live Chat

Hours of Operation

Technical Support:    24/7/365

Sales Department:    9a – 10p Weekdays / 9a – 5p Weekends

Billing Department:   9a – 5p Weekdays

Technical Support
24/7/365

Sales Department
9a – 10p Weekdays / 9a – 5p Weekends

Billing Department
9a – 5p Weekdays

HQ / Tampa 1 Data Center

8010 Woodland Center Blvd, Suite 700, Tampa, FL 33614.

Phone

Toll Free: (888) 869-4678
Local: (813) 471-0355
Fax: (813) 902-6477

MYVELOCITY

Manage Servers and Services, live order tracking, submit and manage tickets amd much more.

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"We've been hosting multiple services with Hivelocity for around 5 years. Amazing prices, awesome support, and zero downtime. 5 star hosting provider."
Ed, World Star Hip Hop
Ed, World Star Hip Hop
"Hivelocity's outstanding customer service and dedication has allowed us to provide the best possible service to our customers. This has given us an edge on the competition and been key to our success."
Justin Guy, Empire Minecraft
Justin Guy, Empire Minecraft
"We have an extremely positive experience with the Hivelocity service and quality, which helps our web hosting company to grow safely and reliably!
Unihost Brasil Team
Unihost Brasil Team

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

  • 5 recovery points from previous 5 days
  • Restore data at up to 200GB per hour
  • Add more storage space when needed
  • Time stamped recovery points viewable in myVelocity

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

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DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.

FREE

Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.

$15/MONTH PER SERVER

For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

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SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

  • Unlimited Re-Issuance Policy
  • Visual indication of encryption
  • Secures a single domain
  • No paperwork
  • Industry standard protection
  • FREE Static Site Seal
  • Encryption straight from server to user
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Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.

  • Dedicated virtual IP address
  • Multiple protocol support
  • IPv6
  • High Availability
  • We don't charge by number of concurrent connections

Firewalls

Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

  • Stateful firewall
  • IPsec VPN
  • Intrusion Prevention System (IPS)
  • Web filtering
  • Antivirus, antispyware, antiphishing, and antiadware
  • Policy-Based management
  • CLI, Web, or NSM central management system

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

  • High-performance scale-out cloud storage service
  • Cross platform for Windows and Linux dedicated servers
  • Supports multiple access protocols
  • Super affordable at 20¢/GB per month
  • Industrial strength storage

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.