Let us handle management of your Hivelocity hosted servers, freeing up your technical staff. Server managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring and more. Our managed server techs are on-site within feet of your server 24/7/365.

INCLUDED WITH ALL SERVERS, MANAGED SERVER OR NOT:

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Live Chat & Phone Support

Call or live chat with a Hivelocity expert, on-site in our data centers.
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24/7 Technical Support

(2) Free 30 min. instances of best effort technical support included each month.
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Network & Hardware SLA

Guaranteed network uptime of 99.99%. Hardware replacements within 2 hours.
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Hardware Diagnostics & Replacement

All servers include free hardware diagnostic and replacement.
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OS Reloads

(4) Free manual OS reloads per month per server
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Network Intrusion Monitoring

We protect our customers by constantly monitoring our network for malicious activity.

MANAGED SERVICE PLANS

cPanel Server Management PlanFree$35/mo.$99/mo.
Free data migration from any Plesk, DirectAdmin or Ensim server to any cPanel server
Service monitoring with Text or Email Alerts (enable within myVelocity)
24/7 Phone, Chat & Ticket Support
Network & Hardware SLA
Hardware Diagnostics & Replacement
Network Intrusion Monitoring
Remote & Manual Reboots
Manual OS Reloads (4 per month)
“Top of Queue” Support Ticket Escalation
Proactive Bootless OS Security Updates and Patches using KernelCare
Services & Hardware Monitored on Our NOC Big Screens
Instant Reactive Remediation Efforts During Service or Hardware Failure
Service Discovery Alerts
Hardening of LAMP Stack and Ongoing Security Audits
Initial WHM/cPanel Setup using customer provided information (does not include creating individual accounts or installing 3 rd party applications)
Setup ConfigServerFirewall (CSF)
Brute Force Detection (cpHulk)
RKhunter and CHkrootkit installed and setup with customer email alerts
Proactive Malware Scanning using Maldet
Softaculous included. Nearly 400 applications available with one click installs
Mod_security setup, with basic rules from Comodo
Performance optimization by disabling unnecessary services/users
Installation of any free and available ConfigServer script
RAID monitoring when applicable
Recovery assistance from your cPanel backups (not managed) or our Rapid Restore service (managed server)
Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you.
Configuration changes upon request (Apache, Nginx, php, etc.)
Nginx Support
Virus and Spam Protection (coming soon)
cPanel to cPanel Migration Services (excess of 30 accounts may cost extra)
Linux Server Management Plan (CentOS 7 and Ubuntu 16.04LTs)Free$35/mo.$99/mo.
Service monitoring with text or email alerts (enable within myVelocity)
24/7 Phone, Chat & Ticket Support
Network & Hardware SLA
Hardware Diagnostics & Replacement
aNetwork Intrusion Monitoring
Remote & Manual Reboots
Manual OS Reloads (4 per month)
Proactive Bootless OS Security Updates and Patches using KernelCare
Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories
Services & Hardware Monitored on Our NOC Big Screens
Instant Reactive Remediation Efforts During Service or Hardware Failure
Service Discovery Alerts
Automated Updates Enabled
Setup ConfigServerFirewall (CSF)
Hardening of LAMP Stack and Ongoing Security Audits
Proactive Malware Scanning using Maldet
Performance Optimization by Disabling Unnecessary Services/Users
RAID Monitoring when Applicable
Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
Configuration Changes Upon Request (Apache, Nginx, php, etc.)
2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you.

cPanel Server Management

STANDARD PLAN $35/mo
Free data migration from any Plesk, DirectAdmin or Ensim server to any cPanel server
Service monitoring with Text or Email Alerts (enable within myVelocity)
24/7 Phone, Chat & Ticket Support
Network & Hardware SLA
Hardware Diagnostics & Replacement
Network Intrusion Monitoring
Remote & Manual Reboots
Manual OS Reloads (4 per month)
“Top of Queue” Support Ticket Escalation
Proactive Bootless OS Security Updates and Patches using KernelCare
Services & Hardware Monitored on Our NOC Big Screens
Instant Reactive Remediation Efforts During Service or Hardware Failure
Service Discovery Alerts
Hardening of LAMP Stack and Ongoing Security Audits
Initial WHM/cPanel Setup using customer provided information (does not include creating individual accounts or installing 3 rd party applications)
Setup ConfigServerFirewall (CSF)
Brute Force Detection (cpHulk)
RKhunter and CHkrootkit installed and setup with customer email alerts
Proactive Malware Scanning using Maldet
Softaculous included. Nearly 400 applications available with one click installs
Mod_security setup, with basic rules from Comodo
Performance optimization by disabling unnecessary services/users
Installation of any free and available ConfigServer script
RAID monitoring when applicable
Recovery assistance from your cPanel backups (not managed) or our Rapid Restore service (managed server)
Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
 
PREMIUM PLAN$99/mo
*Everything from the Standard Plan, plus:
2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you.
Configuration changes upon request (Apache, Nginx, php, etc.)
Nginx Support
Virus and Spam Protection (coming soon)
cPanel to cPanel Migration Services (excess of 30 accounts may cost extra)

Linux Server Management
*CentOS 7 and Ubuntu 16.04LTs required

STANDARD PLAN $35/mo
Service monitoring with text or email alerts (enable within myVelocity)
24/7 Phone, Chat & Ticket Support
Network & Hardware SLA
Hardware Diagnostics & Replacement
aNetwork Intrusion Monitoring
Remote & Manual Reboots
Manual OS Reloads (4 per month)
Proactive Bootless OS Security Updates and Patches using KernelCare
Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories
Services & Hardware Monitored on Our NOC Big Screens
Instant Reactive Remediation Efforts During Service or Hardware Failure
Service Discovery Alerts
Automated Updates Enabled
Setup ConfigServerFirewall (CSF)
Hardening of LAMP Stack and Ongoing Security Audits
Proactive Malware Scanning using Maldet
Performance Optimization by Disabling Unnecessary Services/Users
RAID Monitoring when Applicable
Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
PREMIUM PLAN $99/mo
*Everything from the Standard Plan, plus:
Service monitoring with text or email alerts (enable within myVelocity)
24/7 Phone, Chat & Ticket Support
Network & Hardware SLA
Hardware Diagnostics & Replacement
aNetwork Intrusion Monitoring
Remote & Manual Reboots
Manual OS Reloads (4 per month)
Proactive Bootless OS Security Updates and Patches using KernelCare
Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories
Services & Hardware Monitored on Our NOC Big Screens
Instant Reactive Remediation Efforts During Service or Hardware Failure
Service Discovery Alerts
Automated Updates Enabled
Setup ConfigServerFirewall (CSF)
Hardening of LAMP Stack and Ongoing Security Audits
Proactive Malware Scanning using Maldet
Performance Optimization by Disabling Unnecessary Services/Users
RAID Monitoring when Applicable
Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
Configuration Changes Upon Request (Apache, Nginx, php, etc.)
2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you.

*Due to the nature of highly customizable infrastructure, the installation and customization of certain applications and custom code may not be supported. The team at Hivelocity will make a best effort on all requests, but reserves the right to exclude the following items from our Managed Services offerings.

  • 3rd party applications and scripts
  • 3rd party plugins that are not supported and approved by the native application (cPanel)
  • Custom code and software
  • Custom database administration (beyond standard import, dumps, tuning. DB basic admin)
  • FFmpeg
  • Registrar DNS changes