HIVELOCITY SERVER MANAGEMENT
So you can get back to work.
Let Hivelocity handle your
server management.
At Hivelocity, all our servers include live chat & phone support, 24/7 technical support, hardware diagnostics & replacements, OS reloads, network intrusion monitoring, and are protected by our network & hardware SLA. In addition to these great benefits, our Managed Services customers also receive OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more. With managed server techs on-site within feet of your server 24/7/365, our Managed Services packages help ensure your servers are running optimally at all times.
Benefits of Dedicated Server Managed Services Include:
Advanced Security:
- Server hardening at provisioning and installation
- CSF firewall setup at provisioning
- LAMP stack hardening
Continuous Patching:
- OS updates maintained
- Security patching
- Rebootless updates with Kernal Care
Escalated Remediation:
- Automated updates
- Malware scanning with Maldet
- Performance optimization
- Instant action on hardware or service failures
Constant Monitoring:
- Proactive service monitoring
- Service discovery alerts
- RAID monitoring
MANAGED SERVICE PLANS
LINUX SERVER MANAGEMENT
CPANEL SERVER MANAGEMENT
WINDOWS SERVER MANAGEMENT
LINUX SERVER MANAGEMENT
| Linux Server Management Plan (CentOS 7 and Ubuntu 16.04LTs) | Free | $35/mo. | $99/mo. |
|---|---|---|---|
| Service monitoring with text or email alerts (enable within myVelocity) | • | • | • |
| 24/7 Phone, Chat & Ticket Support | • | • | • |
| Network & Hardware SLA | • | • | • |
| Hardware Diagnostics & Replacement | • | • | • |
| Network Intrusion Monitoring | • | • | • |
| Remote & Manual Reboots | • | • | • |
| Manual OS Reloads (4 per month) | • | • | • |
| Proactive Bootless OS Security Updates and Patches using KernelCare | • | • | |
| Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories | • | • | |
| Services & Hardware Monitored on Our NOC Big Screens | • | • | |
| Instant Reactive Remediation Efforts During Service or Hardware Failure | • | • | |
| Service Discovery Alerts | • | • | |
| Automated Updates Enabled | • | • | |
| Setup ConfigServerFirewall (CSF) | • | • | |
| Hardening of LAMP Stack and Ongoing Security Audits | • | • | |
| Proactive Malware Scanning using Maldet | • | • | |
| Performance Optimization by Disabling Unnecessary Services/Users | • | • | |
| RAID Monitoring when Applicable | • | • | |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request | • | • | |
| Configuration Changes Upon Request (Apache, Nginx, php, etc.) | • | ||
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. | • |
CPANEL SERVER MANAGEMENT
| cPanel Server Management Plan | Free | $35/mo. | $99/mo. |
|---|---|---|---|
| Free data migration from any Plesk, DirectAdmin or Ensim server to any cPanel server | • | • | • |
| Service monitoring with Text or Email Alerts (enable within myVelocity) | • | • | • |
| 24/7 Phone, Chat & Ticket Support | • | • | • |
| Network & Hardware SLA | • | • | • |
| Hardware Diagnostics & Replacement | • | • | • |
| Network Intrusion Monitoring | • | • | • |
| Remote & Manual Reboots | • | • | • |
| Manual OS Reloads (4 per month) | • | • | • |
| Free cPanel to cPanel Migration Services from a single source server (Migrations require managed services to be maintained for a minimum of 3 months) | • | • | |
| “Top of Queue” Support Ticket Escalation | • | • | |
| Proactive Bootless OS Security Updates and Patches using KernelCare | • | • | |
| Services & Hardware Monitored on Our NOC Big Screens | • | • | |
| Instant Reactive Remediation Efforts During Service or Hardware Failure | • | • | |
| Service Discovery Alerts | • | • | |
| Hardening of LAMP Stack and Ongoing Security Audits | • | • | |
| Initial WHM/cPanel Setup using customer provided information (does not include creating individual accounts or installing 3 rd party applications) | • | • | |
| Setup ConfigServerFirewall (CSF) | • | • | |
| Brute Force Detection (cpHulk) | • | • | |
| RKhunter and CHkrootkit installed and setup with customer email alerts | • | • | |
| Proactive Malware Scanning using Maldet | • | • | |
| Softaculous included. Nearly 400 applications available with one click installs | • | • | |
| Mod_security setup, with basic rules from Comodo | • | • | |
| Performance optimization by disabling unnecessary services/users | • | • | |
| Installation of any free and available ConfigServer script | • | • | |
| RAID monitoring when applicable | • | • | |
| Recovery assistance from your cPanel backups (not managed) or our Rapid Restore service (managed server) | • | • | |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request | • | • | |
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. | • | ||
| Configuration changes upon request (Apache, Nginx, php, etc.) | • | ||
| Nginx Support | • | ||
| Virus and Spam Protection (coming soon) | • |
WINDOWS SERVER MANAGEMENT
| Windows Server Management | Free | $35/mo. | $99/mo. |
|---|---|---|---|
| Service Monitoring with Email Alerts (enable within myVelocity) | • | • | • |
| 24/7 Phone, Chat & Ticket Support | • | • | • |
| Network & Hardware SLA | • | • | • |
| Hardware Diagnostics & Replacement | • | • | • |
| Remote & Manual Reboots | • | • | • |
| Manual OS Reloads (4 per month) | • | • | • |
| “Top of Queue” Support Ticket Escalation | • | • | |
| Automatic Installation of Critical Windows Updates | • | • | |
| Services & Hardware Monitored on Our NOC Big Screens | • | • | |
| Instant Reactive Remediation Efforts During Service or Hardware Failure | • | • | |
| Customized Weekly Reboot Window to Insure Security Patches are 100% Applied | • | • | |
| Active Antivirus Monitoring with ESET | • | • | |
| Hardware Usage Monitoring (CPU, RAM, Disk Util.) | • | • | |
| Hardware Health Monitoring | • | • | |
| RAID Health Monitoring (when applicable) | • | • | |
| Disk Space Utilization Monitoring | • | • | |
| ICMP Ping Monitoring | • | • | |
| Firewall Hardening and Optimization | • | • | |
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. | • |
We do not support any custom configurations, software, and environments that are setup. This includes:
- PHP
- MySQL
- MSSQL
- RADIUS
- IIS
We do not offer Windows Managed Services on servers with the following installed.
- Active Directory
- MS Exchange
Also at this time, we are not supporting Virtual Machines.
CPANEL SERVER MANAGEMENT
LINUX SERVER MANAGEMENT
WINDOWS SERVER MANAGEMENT
CPANEL SERVER MANAGEMENT
cPanel Server Management
| STANDARD PLAN $35/mo |
|---|
| Free data migration from any Plesk, DirectAdmin or Ensim server to any cPanel server |
| Service monitoring with Text or Email Alerts (enable within myVelocity) |
| 24/7 Phone, Chat & Ticket Support |
| Network & Hardware SLA |
| Hardware Diagnostics & Replacement |
| Network Intrusion Monitoring |
| Remote & Manual Reboots |
| Manual OS Reloads (4 per month) |
| “Top of Queue” Support Ticket Escalation |
| Proactive Bootless OS Security Updates and Patches using KernelCare |
| Services & Hardware Monitored on Our NOC Big Screens |
| Instant Reactive Remediation Efforts During Service or Hardware Failure |
| Service Discovery Alerts |
| Hardening of LAMP Stack and Ongoing Security Audits |
| Initial WHM/cPanel Setup using customer provided information (does not include creating individual accounts or installing 3 rd party applications) |
| Setup ConfigServerFirewall (CSF) |
| Brute Force Detection (cpHulk) |
| RKhunter and CHkrootkit installed and setup with customer email alerts |
| Proactive Malware Scanning using Maldet |
| Softaculous included. Nearly 400 applications available with one click installs |
| Mod_security setup, with basic rules from Comodo |
| Performance optimization by disabling unnecessary services/users |
| Installation of any free and available ConfigServer script |
| RAID monitoring when applicable |
| Recovery assistance from your cPanel backups (not managed) or our Rapid Restore service (managed server) |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request |
| PREMIUM PLAN$99/mo |
|---|
| *Everything from the Standard Plan, plus: |
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. |
| Configuration changes upon request (Apache, Nginx, php, etc.) |
| Nginx Support |
| Virus and Spam Protection (coming soon) |
| cPanel to cPanel Migration Services (excess of 30 accounts may cost extra) |
LINUX SERVER MANAGEMENT
Linux Server Management
*CentOS 7 and Ubuntu 16.04LTs required
| STANDARD PLAN $35/mo |
|---|
| Service monitoring with text or email alerts (enable within myVelocity) |
| 24/7 Phone, Chat & Ticket Support |
| Network & Hardware SLA |
| Hardware Diagnostics & Replacement |
| aNetwork Intrusion Monitoring |
| Remote & Manual Reboots |
| Manual OS Reloads (4 per month) |
| Proactive Bootless OS Security Updates and Patches using KernelCare |
| Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories |
| Services & Hardware Monitored on Our NOC Big Screens |
| Instant Reactive Remediation Efforts During Service or Hardware Failure |
| Service Discovery Alerts |
| Automated Updates Enabled |
| Setup ConfigServerFirewall (CSF) |
| Hardening of LAMP Stack and Ongoing Security Audits |
| Proactive Malware Scanning using Maldet |
| Performance Optimization by Disabling Unnecessary Services/Users |
| RAID Monitoring when Applicable |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request |
| PREMIUM PLAN $99/mo |
|---|
| *Everything from the Standard Plan, plus: |
| Service monitoring with text or email alerts (enable within myVelocity) |
| 24/7 Phone, Chat & Ticket Support |
| Network & Hardware SLA |
| Hardware Diagnostics & Replacement |
| aNetwork Intrusion Monitoring |
| Remote & Manual Reboots |
| Manual OS Reloads (4 per month) |
| Proactive Bootless OS Security Updates and Patches using KernelCare |
| Support of Software Included within CentOS 7 & Ubuntu 16.04 Repositories |
| Services & Hardware Monitored on Our NOC Big Screens |
| Instant Reactive Remediation Efforts During Service or Hardware Failure |
| Service Discovery Alerts |
| Automated Updates Enabled |
| Setup ConfigServerFirewall (CSF) |
| Hardening of LAMP Stack and Ongoing Security Audits |
| Proactive Malware Scanning using Maldet |
| Performance Optimization by Disabling Unnecessary Services/Users |
| RAID Monitoring when Applicable |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request |
| Configuration Changes Upon Request (Apache, Nginx, php, etc.) |
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. |
WINDOWS SERVER MANAGEMENT
Windows Server Management
| STANDARD PLAN $35/mo |
|---|
| Service Monitoring with Email Alerts (enable within myVelocity) |
| 24/7 Phone, Chat & Ticket Support |
| Network & Hardware SLA |
| Hardware Diagnostics & Replacement |
| Remote & Manual Reboots |
| Manual OS Reloads (4 per month) |
| “Top of Queue” Support Ticket Escalation |
| Automatic Installation of Critical Windows Updates |
| Services & Hardware Monitored on Our NOC Big Screens |
| Instant Reactive Remediation Efforts During Service or Hardware Failure |
| Customized Weekly Reboot Window to Insure Security Patches are 100% Applied |
| Active Antivirus Monitoring with ESET |
| Hardware Usage Monitoring (CPU, RAM, Disk Util.) |
| Hardware Health Monitoring |
| RAID Health Monitoring (when applicable) |
| Disk Space Utilization Monitoring |
| ICMP Ping Monitoring |
| Firewall Hardening and Optimization |
| PREMIUM PLAN $99/mo |
|---|
| Service Monitoring with Email Alerts (enable within myVelocity) |
| 24/7 Phone, Chat & Ticket Support |
| Network & Hardware SLA |
| Hardware Diagnostics & Replacement |
| Remote & Manual Reboots |
| Manual OS Reloads (4 per month) |
| “Top of Queue” Support Ticket Escalation |
| Automatic Installation of Critical Windows Updates |
| Services & Hardware Monitored on Our NOC Big Screens |
| Instant Reactive Remediation Efforts During Service or Hardware Failure |
| Customized Weekly Reboot Window to Insure Security Patches are 100% Applied |
| Active Antivirus Monitoring with ESET |
| Hardware Usage Monitoring (CPU, RAM, Disk Util.) |
| Hardware Health Monitoring |
| RAID Health Monitoring (when applicable) |
| Disk Space Utilization Monitoring |
| ICMP Ping Monitoring |
| Firewall Hardening and Optimization |
| 2 hours per month of “anything but the code” reactive technical support. This does not include doing busy work for you. |
We do not support any custom configurations, software, and environments that are setup. This includes:
- PHP
- MySQL
- MSSQL
- RADIUS
- IIS
We do not offer Windows Managed Services on servers with the following installed.
- Active Directory
- MS Exchange
Also at this time, we are not supporting Virtual Machines.
*Due to the nature of highly customizable infrastructure, the installation and customization of certain applications and custom code may not be supported. The team at Hivelocity will make a best effort on all requests, but reserves the right to exclude the following items from our Managed Services offerings.
- 3rd party applications and scripts
- 3rd party plugins that are not supported and approved by the native application (cPanel)
- Custom code and software
- Custom database administration (beyond standard import, dumps, tuning, DB basic admin)
- FFmpeg
- Registrar DNS changes
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Justin Guy, Empire Minecraft
Unihost Brasil Team