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Current Openings

"Thank you for your interest in our organization. Unfortunately, there are no open positions available at this time. However, we appreciate your enthusiasm and encourage you to keep an eye on our job postings in the future. We value your interest and hope to hear from you again."

Customer Success Manager

Company Overview

Hivelocity is a leading provider of Colocation, Cloud, Hosting and Network services. Our mission is to provide the digital foundation that connects our customers with impactful technology solutions. We pride ourselves on delivering exceptional service and support to our customers.

Job Summary

As a Customer Success Manager at Hivelocity, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products and services. You will act as a trusted advisor, providing guidance, support, and solutions to maximize customer satisfaction and retention. Your ability to understand customer needs and proactively address challenges will be key to fostering long-term relationships and driving our success.

Key Responsibilities

Build and maintain strong, long-term relationships with key stakeholders within customer organizations.
Act as the voice of the customer within Hivelocity, advocating for their needs and feedback to drive product improvements and innovation.
Collaborate with cross-functional teams, including sales, product, and support, to ensure a cohesive customer experience.
Identify and resolve customer issues and challenges, coordinating with internal teams to ensure prompt and effective solutions.
Track and report on key customer success metrics, including customer satisfaction, retention, and expansion.

Requirements and Qualifications

3+ years of experience in customer success, account management, or related role, preferably in IaaS.
Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
Proven track record of managing customer relationships and driving customer satisfaction and retention.
Excellent problem-solving skills and the ability to think strategically.
Self-motivated, with a proactive approach to customer engagement and issue resolution.

Benefits

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Professional development opportunities
A dynamic and inclusive work environment

Job Type: Full-time

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home

Schedule:

Monday to Friday

Experience:

Customer service: 3 years (Required)

Work Location: Remote

Network Engineer

Full-Time / Exempt

The Network Engineer is responsible for making sure our networks are tuned to optimum performance, delivering the required information to end-users. This position works closely with the Dev/Ops team to collaborate on new projects with network considerations. This position reports directly to the SVP of Network Engineer.

Key Responsibilities

Responsible for network design, documentation, and implementation.
Tests and documents system behavior, performance, and security.
Responsible for traffic engineering, monitoring, designs, and network troubleshooting.
Performs network backup according to a regular schedule.
Participates in the development of policies, procedures, and resources that standardize the functioning of the network.
Responds to support requests for network assistance.
Completes all duties as assigned.

Requirements and Qualifications

Minimum of 3 years of experience in advanced troubleshooting of large networks.
Demonstrated experience in a datacenter network environment.
Experience with Cisco and/or Juniper Routing and Switching is required.
Experience with fiber optic technologies such as DWDM/CWDM a plus.
Demonstrated knowledge of internal (IS-IS/OSPF) and BGP routing protocols a must.
Excellent customer service skills.
Excellent attention to detail and documentation skills.
Recent hands-on experience with modern networking including but not limited to Juniper, Brocade, Cisco.
Solid understanding of layer 2 technologies (VLANs, Q-in-Q, STP, etc.).
Solid understanding of network security.
CCNP, JNCIS, or other comparable network certifications a plus, but not required.
Candidates must possess a valid driver’s license, a reliable vehicle, and be able to travel to sites throughout the United States.
Strong sense of professionalism and active listening skills.
Proven project management skills in a fast-paced, dynamic environment.
Excellent time management and organizational skills
Must enjoy working in a growth-orientated, high-energy environment.

Benefit Conditions:

Waiting period may apply

COVID-19 Precaution(s):

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

This Job Is Ideal for Someone Who Is:

Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
Autonomous/Independent — enjoys working with little direction

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
On call
Weekends as needed

Education:

Bachelor’s (Preferred)

Experience:

LAN: 3 years (Required)
Network Engineering: 3 years (Required)

Language:

English (Required)

Work Location: In person

Financial Controller

About Us:

Hivelocity is a dynamic and growing organization in the bare metal, colocation, and private cloud sector. We are seeking an experienced and detail-oriented Financial Controller to join our team and contribute to our continued and growing success.

Position Overview:

The Financial Controller will oversee the financial operations of the company, ensuring accuracy in financial reporting, compliance with regulations, and the effectiveness of financial controls. This role requires a strategic thinker with a strong background in accounting and finance, who can provide valuable insights, drive financial performance, and manage and develop a team. This role reports to the CFO.

Key Responsibilities:

Manage all operations in the accounting department, including billing, accounts receivable, accounts payable, general ledgers, cost accounting, revenue recognition and inventory accounting.
Prepare and present accurate financial statements, reports, and analyses to senior management, ensuring compliance with GAAP.
Ensure policies and procedures follow professional standards, state and federal regulatory requirements. Manage external audits.
Developing and document accounting policies and business processes to strengthen internal controls to support the financial infrastructure.
Assess and manage financial risks, including liquidity, credit, and operational risks.
Managing and complying with reporting requirements and tax filings for local, state and federal government.
Conduct financial analysis to identify trends, anomalies, and opportunities for improvement, and provide actionable recommendations.
Lead and mentor the finance team, fostering a collaborative and high-performance environment.
Develop and manage the annual budget process, including forecasting and variance analysis to support strategic decision-making.

The intent of this position description is to provide a representative summary of the major duties and requirements performed by the incumbents of this position. The incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

Qualifications:

Education: Bachelor’s degree in accounting, Finance, or a related field; CPA or CMA certification preferred.
Experience: Minimum of 10 years of experience in accounting or finance, and in a supervisory or managerial role.
Skills: Strong knowledge of accounting principles, financial reporting, and regulatory requirements. Proficiency in accounting software and advanced Excel skills.
Analytical Ability: Excellent analytical and problem-solving skills with the ability to interpret complex financial data and provide strategic insights.
Communication: Strong verbal and written communication skills with the ability to present financial information clearly to non-financial stakeholders.
Leadership: Proven leadership and team management skills with the ability to motivate and guide a finance team.

Hivelocity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Project Coordinator

Full job description

Project Coordinator

Department: Service Delivery/Project Management

Regular Full-Time / Exempt

Key Responsibilities

Project Planning: Independently plan and organize project activities, timelines, and resources to ensure successful project execution.
Communication: Serve as the primary point of contact for project-related inquiries, providing regular updates and facilitating communication between team members and stakeholders.
Task Management: Coordinate and prioritize project tasks, tracking progress and ensuring deadlines are met in accordance with project requirements.
Resource Allocation: Work independently to allocate resources and materials as needed to support project activities, optimizing efficiency, and minimizing waste.
Documentation: Maintain accurate project documentation, including meeting minutes, progress reports, and action item lists, to ensure transparency and accountability.
Risk Management: Identify potential risks and develop proactive mitigation strategies to minimize project disruptions and ensure successful outcomes.
Continuous Improvement: Proactively identify areas for process improvement and implement best practices to enhance project efficiency and effectiveness.
Stakeholder Engagement: Build and maintain positive relationships with internal teams, external vendors, and clients, fostering collaboration and driving project success.

Requirements and Qualifications

Bachelor’s degree in business administration, Engineering, or related field preferred.
Previous experience in project coordination or related roles is beneficial but not required.
Strong organizational and time management skills, with the ability to work independently and prioritize tasks effectively.
Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
Ability to adapt to new technologies and tools.
Detail-oriented mindset with a commitment to accuracy and thoroughness.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Self-motivated with a proactive attitude and a willingness to take initiative.

No Recruiters. We will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to us, including unsolicited resumes sent to any Hivelocity mailing address or email address, or directly to Hivelocity employees will be considered Hivelocity property. Hivelocity will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Must reside in the United States and be authorized to work in the United States.

Job Type: Full-time

Benefits:

401(k)
401(k) 4% Match
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Experience:

Project coordination: 5 years (Required)

Work Location: Remote

Overnight Support Technician

Hivelocity is looking for an experienced NOC Technician to provide technical support to users by researching and answering questions and troubleshooting problems. This is a full-time position located in Albany, NY. Hours would be from 10:00 PM to 8:30 AM.

Responsibilities:
The following reflects our company’s definition of essential functions for this job but does not restrict the tasks that may be assigned. We may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Work with team to provide superior customer service during shift
Monitor and respond to alerts, alarms, and network anomalies
Provision test and document new orders
Manage work queues, allocate resources as needed
Interact with customers to resolve outstanding issues
Other duties as required and assigned by management
Maintains working knowledge of products and/or services
Provisioning of servers for new clients
Data Center walkthroughs
Greets colocation clients and provide them with access into their racks
Interact with and monitor the activities of external third party information technology vendors
Server intakes
Combat DDoS attacks
Configure and install SSL certificates
Performs other duties as assigned by supervisor.

Requirements:

Ability to communicate clearly and professionally
Ability to monitor and direct resources, resolve and document customer issues, and create and maintain proper procedures to ensure the highest possible customer satisfaction.
Ability to understand and follow written and verbal instructions
Strong organizational skills; able to manage priorities and workflow
Strong data entry skills
Strong customer service skills
Strong ability to deal professionally with clients via phone, email and chat
Strong organizational skills and attention to detail
Experience with email (POP, IMAP, SMTP, Outlook, Webmail)
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Bilingual skills a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills are a plus. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Preferred Skills:

The following skills represent additional competencies preferred to be successful in this position:

Ability to calculate figures and amounts such as percentages, sale prices, total purchases, etc.
Ability to solve practical problems and deal with various concrete variables in situations with limited standardization written, oral, or scheduled instructions. Ability to interpret multiple instructions furnished in written, oral, or scheduled form.

Physical Demands

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; the ability to sit for prolonged periods is required. It may require walking primarily on a level surface for periodic periods throughout the day and reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

Ability to lift a minimum of 30 pounds independently or with assistance on an occasional to frequent basis.
Proper lifting and safety techniques required.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office environment.

Job Type: Full-time

Schedule:

Night shift

Ability to Relocate:

Albany, NY: Relocate before starting work (Required)

Work Location: In person