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We are always looking for bright people with a knack for technology and a hunger for success to add to our team. If you are looking to join a growing technology company we need your resume today!

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Current Openings

"Thank you for your interest in our organization. Unfortunately, there are no open positions available at this time. However, we appreciate your enthusiasm and encourage you to keep an eye on our job postings in the future. We value your interest and hope to hear from you again."

Network Engineer

Full-Time / Exempt

The Network Engineer is responsible for making sure our networks are tuned to optimum performance, delivering the required information to end-users. This position works closely with the Dev/Ops team to collaborate on new projects with network considerations. This position reports directly to the SVP of Network Engineer.

Key Responsibilities

Responsible for network design, documentation, and implementation.
Tests and documents system behavior, performance, and security.
Responsible for traffic engineering, monitoring, designs, and network troubleshooting.
Performs network backup according to a regular schedule.
Participates in the development of policies, procedures, and resources that standardize the functioning of the network.
Responds to support requests for network assistance.
Completes all duties as assigned.

Requirements and Qualifications

Minimum of 3 years of experience in advanced troubleshooting of large networks.
Demonstrated experience in a datacenter network environment.
Experience with Cisco and/or Juniper Routing and Switching is required.
Experience with fiber optic technologies such as DWDM/CWDM a plus.
Demonstrated knowledge of internal (IS-IS/OSPF) and BGP routing protocols a must.
Excellent customer service skills.
Excellent attention to detail and documentation skills.
Recent hands-on experience with modern networking including but not limited to Juniper, Brocade, Cisco.
Solid understanding of layer 2 technologies (VLANs, Q-in-Q, STP, etc.).
Solid understanding of network security.
CCNP, JNCIS, or other comparable network certifications a plus, but not required.
Candidates must possess a valid driver’s license, a reliable vehicle, and be able to travel to sites throughout the United States.
Strong sense of professionalism and active listening skills.
Proven project management skills in a fast-paced, dynamic environment.
Excellent time management and organizational skills
Must enjoy working in a growth-orientated, high-energy environment.

Benefit Conditions:

Waiting period may apply

COVID-19 Precaution(s):

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

This Job Is Ideal for Someone Who Is:

Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
Autonomous/Independent — enjoys working with little direction

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
On call
Weekends as needed

Education:

Bachelor’s (Preferred)

Experience:

LAN: 3 years (Required)
Network Engineering: 3 years (Required)

Language:

English (Required)

Work Location: In person

Overnight Support Technician

Hivelocity is looking for an experienced NOC Technician to provide technical support to users by researching and answering questions and troubleshooting problems. This is a full-time position located in Albany, NY. Hours would be from 10:00 PM to 8:30 AM.

Responsibilities:
The following reflects our company’s definition of essential functions for this job but does not restrict the tasks that may be assigned. We may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Work with team to provide superior customer service during shift
Monitor and respond to alerts, alarms, and network anomalies
Provision test and document new orders
Manage work queues, allocate resources as needed
Interact with customers to resolve outstanding issues
Other duties as required and assigned by management
Maintains working knowledge of products and/or services
Provisioning of servers for new clients
Data Center walkthroughs
Greets colocation clients and provide them with access into their racks
Interact with and monitor the activities of external third party information technology vendors
Server intakes
Combat DDoS attacks
Configure and install SSL certificates
Performs other duties as assigned by supervisor.

Requirements:

Ability to communicate clearly and professionally
Ability to monitor and direct resources, resolve and document customer issues, and create and maintain proper procedures to ensure the highest possible customer satisfaction.
Ability to understand and follow written and verbal instructions
Strong organizational skills; able to manage priorities and workflow
Strong data entry skills
Strong customer service skills
Strong ability to deal professionally with clients via phone, email and chat
Strong organizational skills and attention to detail
Experience with email (POP, IMAP, SMTP, Outlook, Webmail)
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Bilingual skills a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills are a plus. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Preferred Skills:

The following skills represent additional competencies preferred to be successful in this position:

Ability to calculate figures and amounts such as percentages, sale prices, total purchases, etc.
Ability to solve practical problems and deal with various concrete variables in situations with limited standardization written, oral, or scheduled instructions. Ability to interpret multiple instructions furnished in written, oral, or scheduled form.

Physical Demands

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; the ability to sit for prolonged periods is required. It may require walking primarily on a level surface for periodic periods throughout the day and reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

Ability to lift a minimum of 30 pounds independently or with assistance on an occasional to frequent basis.
Proper lifting and safety techniques required.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office environment.

Job Type: Full-time

Schedule:

Night shift

Ability to Relocate:

Albany, NY: Relocate before starting work (Required)

Work Location: In person