Remote Hands

How Hivelocity remote hands can help you.

Remote hands is a professional technical assistance service performed 24/7 by Hivelocity support technicians. We quickly respond to emergencies, improve equipment uptime and reduce the cost of infrastructure management.

We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services.

Cabling

Common tasks performed include cable termination and moving, securing or swapping your existing cabling.

Troubleshooting

Hivelocity technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more.

Access

Customer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion. Hivelocity technicians also assist with access requests and lockouts.

Media Management

Hivelocity will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.

Storage & Material Management

Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.

Rack & Stack

Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.

Connectivity

Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.

Inventory & Auditing

Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.

Shipping & Receiving

Packing, labeling, unpacking and inventory of boxes and equipment can be performed your at request.

Contacting Our Technicians

24/7 availability by phone, email or web-based Customer Portal.

Our goal is to be an extension of your staff, whether you are unable to be physically present at the colocation facility, or you are on-site overseeing the work performed.