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SSL activation with Hivelocity


Purchasing an SSL is easy. Installing it? Not always so clear cut. We’ve worked to make it as simple as possible to secure your site with an SSL. This walkthough is designed to walk you though it in an easy to follow, step by step process.

The first step is simple, choose the best SSL for your needs in our store!

Hivelocity SSL store

Once purchased, you’ll receive an email directing you to myVelocity. From here you can view your order until your payment has been posted.

View order

After your order has been activated, it’ll appear under the “SSL certificates” subnav of SSL, under “Services & Hardware” within myVelocity.

View SSLs



Let’s go ahead and activate our newly purchased SSL.

Upon pressing activate, we’ll be presented with a screen asking for our “CSR”. CSR stands for “Certificate Signing Request”. This can be generated by your server, or you can use our CSR Wizard to generate one.

CSR entry prompt


Using the CSR Wizard

Generating a CSR is easy, simply fill out the form and you’ll be given a command to run in your terminal.

CSR Wizard

CSR Wizard filled out

Once filled out, you’re given instructions on what commands to enter next, based on your original entries.

To generate a CSR, simply open your terminal (if on a Windows OS, we suggest cmder or cygwin packages to install openSSL on your device), then enter the command provided by the wizard:

CSR generation

Then copy the contents of the CSR into the form within myVelocity:

CSR generation

CSR entry


Email validation

The next step is to choose the admin contact to validate ownership of the domain. If none of these email addresses exist, you’ll need to create it prior to completing this step.

Email validation


Confirm your contact details

Next you’ll need to confirm your details for the SSL. We try to make this as easy as possible by pre-filling with your myVelocity contact information. This is also where the final certificate will be sent after confirmation.

Email validation

If any of this doesn’t look correct, hit “change”, otherwise just hit activate to finalize the process.

Email validation

Final steps

  • After this wizard, you’ll receive an email from the certificate provider to the email address you specified in the email validation step. You’ll need to click a link or enter a code (process dependent entirely on the provider)

  • Post validation completion, you will receive the certificates to the email you specified in the contact details step.

  • If you used the CSR generation wizard, you’ll also need the .key file generated by the command run upon generation. This will need to be installed on the server itself. Installation may vary depending on your software.

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected]. We are also available to you through our phone and live chat system 24/7/365.

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