When it comes to providing the ideal hosting experience there are many approaches. Whether it’s affordability, customization options, bleeding-edge tech, a powerhouse network, or in-house systems that set you apart from the competition, every provider has a different roadmap to creating the “perfect” hosting solution. One crucial feature which is rarely given the priority it deserves though, is the importance of customer service and support. In an industry moving ever-closer to huge, hyperscale data centers and massive, faceless corporations, sometimes you need a human touch. 

That’s where we come in. 

At Hivelocity, we’re proud to provide world-class support our clients can rely on. It’s been a part of our mission since the beginning. With our team of technicians on-site 24/7, you can rest easy knowing your servers are in the hands of industry experts. Whether you sign up for our premium server management options or prefer to handle things yourself, our 24-hour support staff is there for you when you need it. When problems arise at 3 AM, Hivelocity is the provider bringing you solutions in minutes, not hours.

But don’t take my word for it. See what our customers are saying about us and decide for yourself:

“Super helpful and amazingly professional.” – Datamantic, Inc

“Responded in about 1 min and had my site back online within 5 mins. Awesome support as always!!” – Town of Ocean City, Maryland

“After days of troubleshooting and working with my server management company, I finally reached out to Hivelocity. A few minutes later, the issue was resolved. Great work!” – Radium Hosting

“I have worked with many service providers like AWS, Azure, Google, Liquidweb, but Hivelocity’s team is the best, friendly, helpful, team I have ever worked with.” – Saruwata.lk

“To be a technology company, Hivelocity is superhuman and supportive… I really wish all companies would be as human as they [are]. A role model.” – Grupo Aullox S.A. De C.V.

“We were in dire need of help and the tech support staff went above and beyond in helping us. I personally cannot thank them enough.” – Vepo LLC

“Most organizations have little if any technical support. It is almost impossible to speak to ISP’s to resolve tech issues. [Hivelocity] really is one of the best I have come across at responding and being generally helpful.” – mKiwi

“I came to Hivelocity because of the reasonable prices. I’ve stayed for several years and refer others because of the amazing support. Thank you again for looking out for me and my business.” – Net Step, Inc.

“Support proactively reached out with a potential issue and worked with me to schedule a time to get it fixed. Overall, it was a great experience.” – EquinEdge, LLC

“I’m totally satisfied with Hivelocity. You guys are amazing. You guys helped me when I needed it most and this is saving my company. Thank you.” – Bliz Host

Thank you to all our customers for your kind words and support over the years, and thank you to our excellent team of sales, customer service, and support technicians for all you do to ensure our clients’ success.

As you can hopefully see, at Hivelocity, we’re not afraid to go above and beyond for our customers. After all, we know that when you succeed, we succeed as well. With instant and custom solutions ranging from dedicated servers to private, bare metal cloud and more, Hivelocity is the hosting partner you’ve been looking for.

So, call or chat with an agent today and see what the Hivelocity difference can mean for your organization. Affordable, premium hosting solutions backed by the best support in the industry.

That’s what it means to be Hivelocity.

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Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.