Screenshot of the Agent Black Hosting homepage


Agent Black Hosting provides a wide range of services including domain name registration and administration, dedicated servers, virtual private servers, and shared hosting. The company focuses on delivering outstanding quality of service and inimitable customer service to its clientele.


Agent Black Hosting wanted to enhance its service to customers and serve new markets and geographies. The problem? It had outgrown the dated data center infrastructure and services of its existing provider, LiquidWeb, and grown weary of poor customer service. To achieve the company’s objectives, it needed to find a more progressive and reliable data center partner.


Hivelocity, a premier provider of dedicated servers, colocation, and cloud hosting services and solutions.


  • Lower costs
  • Empowered company growth into new markets
  • Zero downtime and reliable throughput
  • Ability to offer superior, state-of-the-art infrastructure to customers
  • More responsive customer service


“Hivelocity worked closely with us to develop the infrastructure we needed to bring our clients the best shared hosting environment at a reasonable cost. They have also allowed us to tap into their vast system management experience which helps us keep our infrastructure running at peak performance so we can focus on serving our clients and attracting new customers to our platform.” – James Miller, Founder & CEO, Agent Black Hosting.

Agent Black Hosting’s Journey to Hivelocity

A Hivelocity employee standing in front of several racks of servers

There’s Got to Be A Better Way

James Miller, the founder and CEO of Agent Black Hosting, has a history of turning technological obstacles into opportunities. In 2007, when a local paintball business he was doing web design work for needed a place to host their website, he became frustrated trying to help them using existing hosting services. “I felt that there had to be a better way to do web hosting and that’s how I launched what is now Agent Black Hosting,” says Miller.

Today, the company provides over 100 businesses with domain name registrations, email hosting, shared hosting, and dedicated servers. “We serve everyone from a small local comic book store all the way to the single largest paintball registration company in the world, and small design firms that need numerous domain names managed,” says Miller. “Technically savvy organizations that need stable web hosting to grow their business, and are willing to pay for a quality platform, turn to us.”

The Backbone for Next-Level Success

Before Agent Black Hosting could achieve its goals, it had to build the IT infrastructure necessary to support it. “In 2017, the time was right for us to reevaluate our existing data center partner,” says Miller. “The managed hosting provider we were with, Liquid Web, used antique hardware that left a great deal to be desired. Response times were also slow, trouble tickets went unanswered for extended periods of time, and they were charging over double the industry norms for subpar hardware.”

Agent Black Hosting made the difficult decision to seek a new partner. “We found LiquidWeb to be inconsistent with our growth, that it did not offer the greatest value to our clients, and had not kept up with the changing hardware scene, so we needed to move on” says Miller. 

Miller knew exactly what he wanted in a new data center partner. “We wanted a premium data center partner that could provide us with a wide selection of options, locations, support, and opportunities for growth,” says Miller. “Other key criteria included an IaaS partner with a demonstrable track record of providing quality service, proven uptime records, network quality, premium hardware, and responsive technical support. I also wanted to make sure that they did not permit abuse on the web such as SPAM or supporting questionable websites.”

Agent Black Hosting started its due diligence. “I made inquiries on Web Hosting Talk and received many suggestions and conducted research online and via various non-traditional resources,” says Miller. “It ultimately came down to two providers: ColoCrossing and Hivelocity.”

While both Hivelocity and ColoCrossing could satisfy Agent Black Hosting’s needs, Miller soon realized that one IaaS provider stood out for several reasons. “Hivelocity answered all of our questions and did not dance around and give typical corporate-speak replies,” says Miller. “They also checked off all our boxes including great customer service, infrastructure quality, technical support, and network peers. They really listened to our needs and crafted the service package we needed including a deal that was difficult to turn down.”

Hivelocity provides dedicated servers, private cloud, and colocation hosting solutions to customers from over 130 countries at its eight world-class data centers. While confident in his decision, Miller did harbor some small reservations until he could truly experience working with Hivelocity. “I was a bit skeptical at first of the quality we would receive at their price point, but after a few months any concerns were completely dispelled,” says Miller. “Going with Hivelocity has turned into one of the best decisions I have ever made.”

Delivering Results

Hivelocity server room with posted facility certifications

Agent Black Hosting migrated from LiquidWeb to Hivelocity without a hiccup and began reaping the benefits. “Since we migrated, we have had zero downtime,” says Miller. “Hivelocity always has the most current hardware on the market, which is key for those with demanding web or application needs. And, with their prime crypto-mining hardware, I’m confident that we can meet any demands from even the most dedicated crypto-miner on the market.” 

Miller’s team has found Hivelocity’s customer service and accessibility a major asset. “The ability to speak directly to Hivelocity’s senior management, and with account reps and technical support staff that understand our needs is really valuable, as is the intuitiveness of their management interface,” says Miller.

The move to Hivelocity is delivering bottom-line benefits. “The amount we pay for Hivelocity’s dedicated server hardware, versus the quality of the infrastructure we receive, makes utilizing any cloud vendors pointless,” says Miller. “With all of the hidden ‘gotchas’ with some cloud offerings, we would end up far exceeding what we pay for Hivelocity.”

Hivelocity Powers Entry to New Markets

Agent Black Hosting now has the throughput, reliable uptime, state-of-the-art, robust hardware, and tools and services it needs to continue to grow and target new markets and geographies. “By leveraging Hivelocity’s investments in other data centers throughout the United States, we are able to provide our clients with a diverse selection of locations to house their data,” says Miller. “And, their rock solid infrastructure and data center environments have allowed us to successfully market ourselves to non-profits and our other clients as a safe-haven for their online presence. In particular, we want small non-profits to know that we can assist them with their needs so they can focus more on initiatives instead of worrying about whether their website is online or if they’re getting overcharged or not.”

By investing in the latest technologies, adding new data center locations, and delivering responsive service and affordable, customizable services, Hivelocity continues to help companies like Agent Black Hosting reach their objectives. “Hivelocity allows us to provide a solid shared hosting platform with Solid State hardware, which enables us to improve service to our clients,” says Miller. “Combined with their team’s vast technical knowledge, we are now well positioned to handle the next phase of our growth.”

It’s clear that Miller hasn’t lost his knack for converting technical challenges into opportunities to better serve customers or to grow Agent Black Hosting. He has some advice for other organizations in search of a data center provider capable of driving their business. “Hivelocity has a proven track record, wide selection of data centers, constantly evolving hardware options – ­including crypto-mining machines – and the network connectivity necessary to deliver our client’s data around the world,” says Miller. “If you’re looking for an infrastructure partner that has the technical aptitude to handle simple to extremely complex issues, look no further than Hivelocity. They are one of the best partners we have had since we launched in 2007.”

Hivelocity provides dedicated servers, private cloud, and colocation hosting solutions to customers from over 130 countries worldwide. The company operates eight world-class data centers totaling over 80,000 square feet across Florida, Georgia, New York, Texas, Washington State, and California. Hivelocity maintains and manages over 15,000 physical and virtualized servers and provides managed solutions on dedicated servers, virtual servers, and private cloud. Each of its data centers is SSAE-16 SOC1 and SOC2 certified, with HIPAA and PCI compliant services also available.


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Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

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While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

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