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Home » Hosting Services » Managed Services
  Managed Services

Does your server require a little extra attention and priority? Let HiVelocity make life a little easier and less stressfulf for you. HiVelocity offers 4 options for managed services as an upgrade from any self-managed dedicated server. Our server management solutions offer remarkably comprehensive support at any layer from software, hardware to network layer. In order to use this service you must utilize a qualifying control panel. Our skilled technicians are within feet of your server(s) available to assist you 24/7/365.

 
 
 
Silver
$30
Gold
$50
Platinum
$99
Titanium
$199
 
Network & SLA's        
24/7/365 Hands/Eyes Console Access yes yes yes yes
Root/Administration Access yes yes yes yes
Ping Monitoring yes yes yes yes
Servivce Monitoring
(up to xx services)
no 3 5 10
Server Administration
no 1hr 2hr 4hr
Response Time SLA 3hr 2hr 1hr 30min
 
 
Remote Access        
KVM over ip access
(Always on)
no no no yes
KVM over ip access
(24 hours per month)
no no yes yes
KVM over ip access
(2 hours per month)
no yes yes yes
Priority Escalation
yes yes yes yes
OS Reloads $20 Free Free Free
Remote Reboot no no yes yes
 
 
Security & Administration        
OS updates, hardening and patches yes yes yes yes
Check and clean the mail queue no no yes yes
Exiscan installation and configuration no no no yes
Hardisk checking tool no no yes yes
Mailmon - Sendmail monitor no no yes yes
ClamAV installation and configuration no no yes yes
Snort w/Acid configuration no no no yes
Apf with antidos capability - Optional no no yes yes
Mod_security module for Apache - Optional no no no yes
MailScanner install and configuration – Optional Checking for root kits Scan for root kit on the server no no no yes
Check logs and block all suspect ips no no yes yes
Check server load and partitions to perform maintenance activities Check /proc for hidden or unwanted processes no no yes yes
Clean up unwanted files from /tmp no no yes yes
Scan server for *.c or binary files (which have possible security issues) no no yes yes
Scan for Trojan Horses no no yes yes
Check tcp connections and make sure no unwanted ips or ports are listed no no yes yes
Set cron jobs to remove log files no no yes yes
PSAD - Port Scan Detector no no yes yes
PMON - Network socket monitor BFD - Brute force detection no no yes yes
 
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