Let us handle management of your Hivelocity hosted servers, freeing up your technical staff. Server managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more. Our managed server techs are on-site within feet of your server 24/7/365.

INCLUDED WITH ALL SERVERS, MANAGED SERVER OR NOT:

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Live Chat & Phone Support

Call or live chat with a Hivelocity expert, on-site in our data centers.
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24/7 Technical Support

2 Free 30 min. instances of best effort technical support included each month.

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Network & Hardware SLA

Guaranteed network uptime of 99.99%. Hardware replacements within 2 hours.
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Hardware Diagnostics & Replacement

All servers include free hardware diagnostic and replacement.
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OS Reloads

4 Free manual OS reloads per month
per server

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Network Intrusion Monitoring

We protect our customers by constantly monitoring our network for malicious activity.

MANAGED SERVICE PLANS

*Due to the nature of highly customizable infrastructure, the installation and customization of certain applications and custom code may not be supported. The team at Hivelocity will make a best effort on all requests, but reserves the right to exclude the following items from our Managed Services offerings.

  • 3rd party applications and scripts
  • 3rd party plugins that are not supported and approved by the native application (cPanel)
  • Custom code and software
  • Custom database administration (beyond standard import, dumps, tuning, DB basic admin)
  • FFmpeg
  • Registrar DNS changes