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Where Can I Find My New VPS User Credentials?

Congratulations on acquiring a new VPS with Hivelocity. As you are eager to begin working with your VPS, the login information, involving a username and password, will be required for server access. The information below will describe how to acquire the new VPS credentials.

Reviewing My VPS Credentials

To view your new VPS credentials, proceed with the following steps.

  1. Head over to and login to the customer portal.
  2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices.
    1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.
      Screen shot of VPS devices
  3. Press on the device ID you wish to upgrade, for this example, we will select device 31498 from the list above.
  4. Note that in the next page, marked “Device Details”, you will find a blue bar in the middle of the screen with the text “View Temporary Login Details”, as shown below.
    Screen shot of VPS Device Details
  5. Pressing on the text in the blue bar will display your new VPS credentials. Note that you can then proceed to use the Virtual Console to gain access to the new system or use the SSH information to proceed.
    VPS temporary login details

– by Pascal Suissa

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected]. We are also available to you through our phone and live chat system 24/7/365.

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