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Managed Services
at Hivelocity

Bare Metal Shouldn’t be a Grind
Let Hivelocity take the busy work out of your daily server maintenance with our Managed Services plans. Choose from 1 of 6 different managed service offerings. Standard and Premium plans available.

Questions about something specific? Chat now with one of our expert account managers and learn which plan is right for you and your customers!

With Managed Server Technicians on-site 24/7/365, your server is always in good hands.

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What is your acceptable use policy ?

Acceptable Use Policy AUP
HiVelocity.net’s services may be used for lawful purposes only. Unacceptable practices include but are not limited to: drug dealing; attempting without authorization to access a computer system; pirating, violating copyright law, gambling; schemes to defraud; obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. and International Export restrictions; stalking; or violating other state or federal law.

HiVelocity.net reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

Legal rights of others
Unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. HiVelocity.net supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, HiVelocity.net will not substitute itself for a court of law in deciding tort claims raised by the third party.

Server Resources – *This paragraph refers to shared hosting only.
Running programs in the background on a HiVelocity.net’s server without prior written authorization, or running chat rooms, Internet Relay Chat (IRC) or IRC Bots, more then 1000 emails a day and the like are not acceptable uses of HiVelocity.net’s servers. Further, any usage of fifteen percent (15%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds fifteen percent (15%) of system resources, your account may be terminated immediately and without prior notice. In addition any domain that exceeds ten gigabytes of bandwidth traffic can be terminated without prior notice. Usage of scripts or other utilities to direct pointed domain names to subdirectories is not permitted and is grounds for termination of the account.

Hacking/Cracking
HiVelocity.net reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution. If you have any question regarding this abuse policy please feel free to contact HiVelocity.net at [email protected]

HiVelocity.net Acceptable Uses Policy and Service Guidelines
HiVelocity.net provides web hosting services internationally and has a responsibility to ensure security and provide the highest quality of web hosting available. The following information and guidelines was designed to ensure the safety and security of our entire hosting network, servers and clientele.

Content
All services provided by HiVelocity.net may be used for lawful purposes only.

Transmission, storage or presentation of any information, data or material in violation of any US Federal Law, or International Law is prohibited. This includes, but is not limited to, material we judge to be threatening or obscene or material protected by trade secret, copyrighted material or other statute. The client agrees to indemnify and hold HiVelocity.net harmless from any claims resulting from the use of the service that damages the client or any other party.

Commercial Advertising – E-mail

ANY form of spamming activity (e.g. mail spam, Usenet spam, pop-up spam, selling/buying spamware, and so on) conducted
ANYWHERE on the Internet, i.e. whether through our facilities or not,
will be:

* grounds for instant, permanent termination of all services with no prior warning;
* will be grounds for seizure of all on-premises equipment and data;
* will be grounds for forfeit of all funds paid;
* will result in a demand for payment of a fine (to cover
damage to our reputation)
* $500/incident/spam clean-up fee, all of which is payable within 24 hours or will be referred to a collection agency;

HiVelocity.net will be the sole arbiter as to what constitutes a violation of this provision.

IRC
IRC or IRC bots may not be operated on our servers (shared or dedicated) at this time.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Hivelocity Hosting is strictly prohibited.

Refusal of Service
We reserve the right to refuse, cancel or suspend service at our sole discretion.

All Sub-Networks, distributive hosting sites and dedicated servers of HiVelocity.net must adhere to the above policies.

Failure to follow any term or conditions will be grounds for immediate account deactivation without refund.

If you have any question regarding this abuse policy please feel free to contact HiVelocity.net at [email protected]

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Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: [email protected] We are also available to you through our phone and live chat system 24/7/365.

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.

FREE

Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.

$15/MONTH PER SERVER

For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.

Firewalls

Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.