Self-managed servers get free reboots, free hardware replacement and help with 5-10 minute fixes here and there. Other than that, tech support is provided at $32.50 per ½ hour. Managed customers pretty much get whatever support they need anytime they need it. We are not going to do busy work for them, like setting up email accounts because they don’t want to do it, but we will trouble shoot and assist with most anything they need.

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.

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