Solution
There are many things that can cause problems with this, however the first step would be to check the exim logs at /var/log/exim_mainlog. This should spell out what the problem is in fairly basic terminology. You will also want to verify that your nameservers in /etc/resolv.conf are set up properly, and pointing to valid IP’s that are answering DNS requests.
If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.
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