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Users Cannot Send or Receive E-mail Messages Through the Web Server?

Verify That SMTP Service Is Installed
1. Click Start.
2. Point to Settings.
3. Click Control Panel.
4. Click Add/Remove program.
5. Click Add/Remove Windows Components.
6. Click Internet Information Service (IIS).
7. Click Details.
8. Verify that the SMTP Server check box is selected. If it is not selected, then click to select it.

Verify That SMTP Service Is Started
1. Right click the My Computer icon on the desktop, and then click Manage.
2. In the Computer Management dialog box, expand Services and Applications.
3. In the right panel, verify that Default SMTP Service is listed as Started in the Status column.

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