Your Webhosting Questions
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Users Can Access Web Server but Not the Contents?

Verify the Authentication and Encryption Levels on the Web Server
1. Right click the My Computer icon on the desktop, and then click Manage.
2. In the Computer Management dialog box, expand Services and Applications.
3. Double-click Internet Information Services.
4. Right-click the Web site, and then click Properties.
5. On the Directory Security tab, under anonymous access and authentication control, click Edit.
6. Verify that the correct authentication and encryption settings are set at the server.

Verify the Web Sharing Permissions
1. Right click the My Computer icon on the desktop, and then click Manage.
2. In the Computer Management dialog box, expand Services and Applications.
3. Double-click Internet Information Services.
4. Right-click the default Web site, and then click Properties.
5. On the Directory Security tab, under anonymous access and authentication control, click Edit.
6. Verify that the appropriate client access settings are set, such as the following permissions:
• Read files
• Write
• Directory browsing
• Run scripts

Verify That IP Address and Domain Name Are Not Set to Deny Access
1. Right click the My Computer icon on the desktop, and then click Manage.
2. In the Computer Management dialog box, expand Services and Applications.
3. Double-click Internet Information Services.
4. Right-click the default Web site, and then click Properties.
5. On the Directory Services tab, under IP Address and Domain Name Restrictions, click Edit.
6. Verify that the IP address and Domain name Restrictions are not set to Deny.

Verify That the Root Folder and All Files Are Present and Intact
1. Right click the My Computer icon on the desktop, and then click Manage.
2. In the Computer Management dialog box, expand Services and Applications.
3. Double-click Internet Information Services.
4. Right-click the default Web site, and then click Open.
5. Verify that the \Inetpub\wwwroot\ folder is intact and that it includes all of the necessary .html files for the Web site.

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.

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