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Managed Services
at Hivelocity

Bare Metal Shouldn’t be a Grind
Let Hivelocity take the busy work out of your daily server maintenance with our Managed Services plans. Choose from 1 of 6 different managed service offerings. Standard and Premium plans available.

Questions about something specific? Chat now with one of our expert account managers and learn which plan is right for you and your customers!

With Managed Server Technicians on-site 24/7/365, your server is always in good hands.

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Understanding the Server Load Metric of Your Server

Monitoring server load is an important task when managing a server. Making sure the load isn’t too high will keep the hardware safer and prevent outages and downtime. This article explains the finer points of how to find your server load, understanding it, and offers solutions for managing it.

Once you’ve just gotten access to your new server, you can check the server load by running top. Top is an application that provides basic hardware information such as uptime, CPU and memory usage, and server load. Running the command will give you a screen that looks something like this:

Running top will show several metrics including Tasks, Server Load, and CPU/RAM usage.

In the upper right-hand corner, you will see “load average” with 3 numbers next to it. These numbers represent different lengths of time: one, five, and fifteen minutes averages respectively. The numbers themselves represent the number of processes that are currently running plus the number that are waiting to run. Since the processor can only run a certain number of processes at a time, the metric is designed to represent the full potential of work the server is doing by including queued processes. Therefore, more processes, running and queued, means a higher server load.

To get a better idea of this let’s say we have one single core processor in a server. Think of this as a single runway at an airport. The air controller has to coordinate planes landing and departing. If there are just enough planes to keep the runway utilized at 100% without any planes waiting, we can assign a run-queue length at 1.0. If however, there are more planes than the runway can handle at one time, a line is formed and the number will go up. For example, if there are twice as many planes then the run-queue length will go up to 2.0. Vice-versa if there are half as many, it will go down to 0.50.

This doesn’t mean we want to always be at 1.0 however. Spikes are ok, but if you’re consistently at or above 1 then you should look at the server for possible issues. This is where the set of 3 comes in. You can use the 15-minute average to gauge if there is a consistent load and a potential issue on the server. The ideal load should be around 0.70 long term. This metric is something that should be consistently monitored to allow proactive action and prevent downtime.

What about multi-core processors? Well, the rule of thumb is 1.0 per core. So if you have a 4 core processor, you are looking for a load of up to 4.0 (or rather 2.80 which is 70% of 4.0). You can determine how many cores you have by running nproc on your server. It will display an output of exactly how many cores you have. This also applies to multi-processor servers too. The total number of cores, regardless of configuration, will allow you to understand the server load metric accurately. Running nproc will give you a total list of all cores on your machine and a great baseline to monitor your server load.

Running nproc will give you the total amount cores on your system.

To recap, the basic rule of thumb is 1.0 per core. If you’re seeing this in the 1-minute average, you might be ok. If you’re seeing that, or a higher number, consistently in the 5 or 15-minute average, it’s time to investigate before things get worse.

We know that constantly checking these metrics can be a pain. At Hivelocity we offer a few Managed Services packages that will do all the work for you. We install tools that actively monitor this and many other metrics of your server and will alert us if there are any issues. This will allow you the peace of mind of making sure your hardware is carefully watched, without having to constantly monitor it yourself. As a result, there is less risk of downtime and you save time and energy in the process. To learn more about adding Managed Services to one of your servers, or purchasing a Managed Server from Hivelocity, open a chat session and our account managers will be happy to assist.



Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: s[email protected] We are also available to you through our phone and live chat system 24/7/365.

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.