How would you rectify the problem ‘Can’t create new cpanel accounts’?

If you are creating a cpanel account for a domain , lets say abc.com and after filling

Up all the details ,required to create a account,you get the error Unable to add the user

‘abccom’

In that case, refer the below steps to rectify the issue:

1) First check /usr/local/cpanel/logs/error_log for the error when trying to create an account.

2) chmod +w passwd,v ( cd /etc)

3) ll /etc/group*
-rw-r–r– 1 root root 6336 Nov 16 21:40 /etc/group
-rw——- 1 root root 6359 Nov 16 21:39 /etc/group-

4) chattr -i /etc/group

5) mv /etc/gshadow /etc/gsahdow.corrupted

 

And execute the command grpconv to rebuild the file.

You can now create the new account,without any error message.