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Unlock the Linux Plesk admin or a user login if it has been locke

Plesk will lock out accounts if multiple failed attempts to login are registered. The default is to lock accounts for 30 minutes after 3 failed attempts. Attempting to login with an account that has been locked out will result in an “Access Denied” pop up – even if the password used is correct.

If you cannot wait for the account to become unlocked, you can manually unlock it by removing the database entry from the lockout table in psa.

Login into your server via ssh and run this command:
root@plesklinux root]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e 'DELETE FROM lockout

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Managed Services
at Hivelocity

Bare Metal Shouldn’t be a Grind
Let Hivelocity take the busy work out of your daily server maintenance with our Managed Services plans. Choose from 1 of 6 different managed service offerings. Standard and Premium plans available.

Questions about something specific? Chat now with one of our expert account managers and learn which plan is right for you and your customers!

With Managed Server Technicians on-site 24/7/365, your server is always in good hands.