Simply login to cPanel and click the Anonymous FTP icon. Uncheck both boxes (“Allow anonymous access…” and “Allow anonymous upload…”) and click the Save Settings button.
You will see [email protected] and [email protected] in your cPanel, but they are not enabled if both boxes under Anonymous FTP are unchecked.
If you are connecting and see a ‘pub’ folder, then anonymous FTP is not enabled. (That folder is not on your account; it is on the server.)
If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.
If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: [email protected]. We are also available to you through our phone and live chat system 24/7/365.