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How to Cancel Your VPS

We understand there may come a time when you might wish to discontinue a VPS and proceed with its cancellation. Thankfully, this process is as simple as can be. Just follow the steps below to cancel your VPS at any time.

Canceling Your VPS

To cancel your VPS, follow these 7 steps:

  1. First, head over to Hivelocity.net and log in to the myVelocity customer portal.
     
  2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices. 
     
    1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
      Screenshot of the Devices tab in myVelocity.
       
  3. Locate and select the device ID you wish to cancel. For this example, we will select device 31498 from the list above.
     
  4. Next, proceed to the Admin tab in the menu, as marked below.
     
    Screenshot of the Admin tab within myVelocity.
     
  5. Once in the Admin tab of your device, select the Cancel Service button.
      
  6. A new popup window will appear displaying information prior to your cancellation. You will need to fill in a reason for leaving and make any comments you deem necessary.
     
    Screenshot of the Cancel Service window.
     
  7. When you’re done, select the Proceed to Cancel button which will send the cancellation request. 

– by Pascal Suissa

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.

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