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Managed Services

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Is keeping your Windows server up and running eating away at precious man-hours? Let Hivelocity manage your server with one of our Windows Managed Services plans. With reboots, monitoring, updates, and more, a managed services plan from Hivelocity gives your team the time it needs to focus on growth instead of just maintenance.

Configure your server today and see the benefits a Hivelocity managed Windows solution can offer you!

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How do work with protected directories?

This feature is active if virtual hosting has been configured for the domain. It creates and provides password-protected access to the directories where the secure documents reside in the virtual domain. It is possible to create directories under either the standard virtual host accessible via http protocol, or if applicable for the given domain, under the SSL virtual host accessible via https protocol.

To access the protected directories management functions, use the Directories icon on the Domain Administration page. The page will open listing all protected directories of this domain:

Each directory name is accompanied by icons, identifying which virtual host type (SSL or non-SSL) the directory resides within: depicts non-SSL; depicts SSL.

It is recommend that you create and change the protected directories through Plesk and not within the FTP program. Plesk may not recognize manual changes.

Creating a protected directory

Follow these steps to create secure directories for the domain:

Click Add New Directory. This takes you to the Protected Directory Creation page:

Enter the name of the protected directory you wish to create in the Directory name field.

For Directory Location you can choose a non-SSL, SSL secure directory, or both. Use the appropriate checkboxes to select.

Click in the Header Text input box, and enter the header for this directory. When a user tries to access the protected directory, the text in this box displays as the realm they are entering.

Click OK to complete creation. You will be taken to the list of protected directory users:

To add a new user, click the Add New User icon. You are taken to the new directory user creation page:

Specify the user name, password and confirm password.

Click OK to submit. You will return to the Protected Directory Management page. The new user record will appear in the list of users.

To remove existing directory users select the users that you wish to remove using the corresponding checkboxes and click Remove Selected. You will be asked for confirmation prior to deletion of the directory users.

To access a directory user record in order to edit the user password, click on the user name in the list.

Once you have completed everything within your new protected directory, click OK to submit all changes to the system and to return to the Protected Directory page.


An SSL protected directory can be created even if SSL support has been disabled for the domain, however this protected directory will be inaccessible until you enable the SSL support.

Editing the protected directory properties

Follow these steps to edit protected directory properties:

On the Protected directories page, click on a title of the directory that you wish to edit. You will be taken to the Protected Directory Management page.

Edit the directory properties by following the same steps outlined above, in the Creating a protected directory section.

Click OK to submit all changes to the system and to return to the Protected Directories page.

Removing a Protected Directory

To remove one or more directories, follow these steps:

Select the checkboxes in the list of protected directories.

Click Remove Selected. The Protected Directory Removal page appears.

Confirm removal, and click OK.


Removing a protected directory in Plesk does not delete the directory off the server, it simply removes the protection. Meaning that the directory and its contents will now be reachable via the Internet without the need for login and password.



Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected] We are also available to you through our phone and live chat system 24/7/365.

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.