Answered by the Webhosting Experts
Tags +

Managed Services
at Hivelocity

Bare Metal Shouldn’t be a Grind
Let Hivelocity take the busy work out of your daily server maintenance with our Managed Services plans. Choose from 1 of 6 different managed service offerings. Standard and Premium plans available.

Questions about something specific? Chat now with one of our expert account managers and learn which plan is right for you and your customers!

With Managed Server Technicians on-site 24/7/365, your server is always in good hands.

Tags +

How do I fix DCOM Issue between Web Server and Remote Secondary Machines?How do I fix DCOM Issue between Web Server and Remote Secondary Machines?

When service pack 1 is applied on HC primary or remote Mail/DNS 2003 machines then DCOM communication problem occurs. It is because Microsoft has shipped the service pack 1 for 2003 Server with Windows built-in firewall service i.e. [Windows Firewall/Internet Connection Sharing (ICS) service.] which disturbs remote DCOM communication. Following these instructions on remote Mail/DNS machines, fixes DCOM related problems. These instructions should be applied on both HC Primary as well as on all remote machines.

Note: Steps 1-3 are specifically for 2003 Service Pack1, rest are for both 2000 and 2003 machines.

Go to Start => Run=>DComcnfg => Component Services => My Computer => Properties => COM Security =>

Access Permissions =>Edit Limits & Edit Defaults and give both ANONYMOUS LOGON and Everyone all given full permissions. E.g. [Local Access, Remote Access]
Launch and Activation Permissions => Edit Limits & Edit Defaults and give both ANONYMOUS LOGON and Everyone all given full permissions. E.g. [Local Launch, Remote Launch, Local Activation, Remote Activation]
Go to Start => Run=>DComcnfg => Component Services => My Computer => DCOM Config =>Hosting Controller =>Properties => Security =>
Launch and Activation Permissions =>Customize=> Edit and give full permissions to both ANONYMOUS LOGON and Everyone.
Access Permissions =>Customize=> Edit and full permissions to both ANONYMOUS LOGON and Everyone.
Configuration Permissions=>Customize=> Edit and full permissions to both ANONYMOUS LOGON and Everyone.
Open your services control manager as follows:
Start=>Run=>Services.msc and stop and disable the Windows Firewall/Internet Connection Sharing (ICS) service.
RPC and HC Services should be running on both machines. For further detailed information read this article.
“Enable Distributed COM” & “Enable COM Internet Services on this Computer” on both HC Primary and Remote machines. Both of them can be enabled as follows:
Start=>Run=>Dcomcnfg=>Component Services=>My Computer=>Propertiese=>Default Properties Tab.
DCOM should be properly configured on all machines. For further details about configuring DCOM please read.
The HC Secondary Installer should be with latest hot fix on remote machines. (HCv6.1 Windows Secondary Installer) (Latest Hot fix)
Register HCDcomClient.dll by giving the following command on both machines.
*X\dll\regsvr32 HCDComClient.dll
In case of firewalls open related ports of firewall for proper.
HC uses built-in DCom of Microsoft for remote communication which is comparatively a slow method of communication. In case your machines are in different physical locations, it is recommended to move all machines with in the same LAN to avoid any problem.

In coming version .Net Technology will be used instead of DCOM, which will minimize this threat.
If the problem persists even after following these steps, send the respective HC DCOM logs located at *X:\Logs on HC primary machine to HC support for further investigation.
[email protected]
“X” refers to the path where HC is installed. In most cases it might be as follows:
C:\Program Files\Advanced Communications\Hosting Controller



Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected] We are also available to you through our phone and live chat system 24/7/365.

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.