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How do I edit the account information and password?

To change the information in your record follow these steps:

Click the Edit icon on the Home page. The account details will be displayed:

To modify an item, click in a specific text box to enter data, or use the Tab key to move from one text box to the next.

NOTE
Use only alphanumeric symbols in the login name.

Do not use quotes, space and national alphabet characters in the password. The password should be between 5 and 14 characters long and must not be the same as the login name.

When you are satisfied that the information is complete and correct, click OK.

IMPORTANT
If you change your e-mail address, it will not be updated in the DNS zone until you rebuild the zone by adding or removing DNS records or switching the zone on and off.

If you forget your password

If you forget your password, you can use the password reminder feature available from the control panel login screen.

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Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.

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Hivelocity
Dedicated Servers

Bare Metal Computing
Tired of overpaying for outdated hardware or nonexistent technical support?

Click here to chat with one of our highly skilled account managers for Hivelocity's latest server deals or browse our bare metal servers by clicking the link below.