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Customer FAQ

What is going to happen to the Hivelocity brand? 

The Hivelocity brand represents the quality of our technology and our people and will remain in place. We will provide further updates in due course on future developments for the brand. 


Wasn’t Colohouse recently acquired? 

Colohouse is backed by critical infrastructure investment firm Valterra Partners. Valterra has worked with ColoHouse management to bring together several strong data center service providers to evolve the Colohouse business into a preeminent cloud, bare metal, and retail colocation solutions company that is ready to address the complex needs of their customers. Acquired companies included Lume Cloud, Data102, TurnKey Internet, and Steadfast Networks.The acquisition of Hivelocity is a continuation of this vision and strategy.  


How does this impact my business as a Hivelocity customer? 

We will conduct business as usual on a day-to-day basis. Our team and services remain in place and will continue to support you as we always have. Colohouse and Hivelocity’s priority is to ensure customer services are maintained at the highest level at all times and that the integration of the businesses is done thoughtfully and as smoothly as possible. We will be notifying our customers when any changes will occur via email, and we ask that you check your email details are up to date. 

We would love to talk to you about what opportunities this brings and answer any questions you might have; all Colohouse and Hivelocity customers have access to free consultations to review their accounts and talk more about what new products are available to them. 


How does this impact Hivelocity’s acquisition of Heficed?

This announcement will not affect our plan or the timing of our continued efforts to upgrade legacy Heficed data centers to the Hivelocity standard network. Please keep an eye out for future announcements regarding our progress towards this goal.


What products are new for Hivelocity customers? 

Colohouse can offer the following: 

  • Colocation offerings in Miami, FL, Albany, NY, Orangeburg, NY, Chicago, IL, Colorado Springs, CO, and Philadelphia, PA. All sites have robust connectivity and network offerings with direct access to peering exchanges in major markets.   
  • Private Cloud hubs in Atlanta, GA, and Chicago, IL.  
  • Disaster Recovery and Backup solutions. 
  • Bare Metal and Hosting offerings out of Miami, FL, Albany, NY, Orangeburg, NY, Chicago, IL, Colorado Springs, CO, and Amsterdam, Netherlands. 


What products are new for Colohouse Customers?

  • Additional colocation and data center capacity in Tampa, FL, Dallas, TX, and Los Angeles, CA.
  • Bare metal solutions tailored to your business needs with competitive automation capabilities on the platform and network with API integration capabilities.
  • Connectivity and compute at over 40 locations across 6 continents.

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected]. We are also available to you through our phone and live chat system 24/7/365.

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