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at Hivelocity

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CheckList for cPanel Expired License issue.


1. Is the license expired?

This is the most obvious cause and simple to verify. Check with the server’s IP.

2. Is the server’s hostname a fully qualified domain name?

I like to check this one and the whether the hostname resolves locally with this command:

[email protected] [~]# host `hostname` has address

The hostname should be properly formated. We’ve seen cases were leading or trailing whitespace in the hostname was causing the licensing verification to fail.

3. Does the server’s hostname resolve locally and remotely?

I’m not so sure how important this one is, but it should be the case regardless. And if it’s not obvious, local and remote name resolution should match (unless the server is going through NAT). You can also check the server’s public IP address using cPanel’s IP chicken:

[email protected] [~]# curl

4. Does cpkeyclt report a problem?

Run the following command:


This should promptly return the command line with no messages. If it takes a while (longer than 3 seconds), then there is likely a connectivity issue between your server and the licensing server. If it quickly returns the command line, then all is well with your license, and you can consider the issue resolved.

5. Is there a firewall blocking connections to the licensing server?

Out going tcp connections to port 2089 need to be open, with all established and related traffic being allowed back through the firewall (It is using a stateful firewall, right?). If you’re not sure that your firewall is properly configured, then the best thing to do is temporarily flush your firewall rules (iptables -F). Afterwards give cpkeyclt a try. If it works then you know the issue is with your firewall.

6. Is the license IP address bound directly to the interface and not an IP alias?

This one is a little more flexible, but can be a problem at times. On a VPS system, I don’t think this one applies as the public IP is usually bound to venet0:0 by default. This is usually worth checking and shouldn’t be anything strange on a properly configured system anyways.

7. Does the licensing server think the server’s query is coming from the proper IP address?

I suggest watching your net traffic using tcpdump while running cpkeyclt. That should give you a pretty good indication.

The above checks should cover 99.3% of all expired license issues. If your issue isn’t resolved by going through this checklist, then please submit a support ticket.



Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your account or if you are on the go, please reach out from your valid account email to us here at: [email protected] We are also available to you through our phone and live chat system 24/7/365.

Rapid Restore

Backup your entire server’s data every night and have access to 5 days of rolling restore points.  Restore your server’s data, OS and configuration any time you need it.

Our Rapid Restore service saves the day during accidental data loss, hardware failures and virus contraction. Simply pick your recovery point and restore the data from that day. 

DDoS Protection

While our competitors may advertise DDoS protection, most often, they are merely implementing easily evaded router rules or simply black-holing targeted servers. They consider this “DDoS protecting their network.” However, neither of these solutions should give comfort to any online business. Should your site be attacked, chances are likely both of these options will end with your server being taken offline. At Hivelocity, we take the responsibility of keeping your servers online very seriously. For this reason, we offer two very serious forms of DDoS protection.


Every solution we provide includes our Filtering Edge of Network System (FENS). FENS is a series of proprietary systems that proactively monitors and protects the entire Hivelocity Network from most common Denial of Service (DOS) and Distributed Denial of Service (DDoS) attacks.


For an extra fee, you can enhance your server’s protection further with the addition of our Server Defense System. Our Server Defense System sits in front of your server, inspecting inbound data and looking for malicious traffic. The moment an attack is detected, it instantly begins scrubbing each data packet. Hivelocity’s Server Defense System delivers business continuity even in the face of massive and complex attacks.

Our Server Defense System is like adding an alarm and armed guard to your business, alerting you to and destroying anything attempting to jump that fence. Our Server Defense System utilizes internally developed proprietary systems in addition to Corero’s Threat Defense Smartwalls for data packet scrubbing. Each of our data centers is a scrubbing center with Corero Smartwalls on-premise, allowing us to provide on-prem zero-lag data scrubbing.

SSL Certificates

The security of your online commerce and protecting your customers’ data is as important to us as it is to you. When your customers see the green bar, they will know their connection to you is protected. We offer single domain, multi-domain, and wild-card certificates.

We offer industry leading 128-bit encryption certificates, allowing you to conduct e-commerce with complete security. Inspire confidence in your customers by displaying any number of seals and indicators certifying that your site is secure.

Load Balancing

Adding this service to two servers with identical content will allow you to distribute your load evenly across your hardware. Don’t lose business because you couldn’t handle the demand. Load balance and handle your biggest resource spikes with ease.


Stop attacks, prevent unauthorized access, and achieve regulatory compliance. Our Juniper hardware firewalls offload the work so your server never has to consume resources protecting itself from malicious traffic. A single firewall can be used to protect multiple servers.

Cloud Storage

Cloud storage offers users redundancy and easy accessibility, ensuring your data remains secure and readily available. Scale to as much as you need for only a 20¢/GB.

Cloud Storage is distributed and replicated across many servers, protecting your data from hardware failure. Highly scalable, it can handle thousands of client connections via TCP/IP. Connect to your virtual drive with SFTP, FTP, and SSHMount and in the future NFS and AFP. Cloud Storage is based on a stackable design which is upgradeable up to 2TB per instance.