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How to Access Your Hivelocity Server’s IPMI

What is IPMI?

IPMI is a useful feature on your device that allows you to remote control your server regardless of if it has an internet connection. Instances in which you might want to use IPMI include checking why a server is not responding or if you want to load and mount a different ISO to it. Hivelocity customers are of course welcome to reach out to our support as well if you’d like us to help investigate any issues you’re experiencing, but if you’d like to know how to gain access to your server yourself via IPMI, then the following instructions will guide you through the process.

To access IPMI, you need to go to the customer portal at https://my.hivelocity.net/ and click the Devices tab, then select which of your device you’d like to remote control and go to the Sensors tab. There you will find an IPMI access button which will provide you with the necessary credentials and add your IP temporarily for access. The process is relatively straightforward, but for those who’d prefer step-by-step instructions, we’ve broken the entire process down into steps below.

Steps to Gain IPMI Access to Your Server

The following procedure breaks down the process for accessing your server via IPMI into 6 easy steps.

  1. First, log in to your account at my.hivelocity.net/auth/login
     
    Screenshot showing the myVelocity login screen.
  2. Once you’re logged in, Click on the Devices tab on the left and select the device you wish to access using IPMI from the list of available devices.
     
    Screenshot showing the Devices tab within the myVelocity control panel.
  3. Next, click on the Sensors tab as shown below.
     
    Screenshot highlighting the Sensors tab within the Device Details list.
  4. From here, click on the Connect to IPMI button on the right side of your screen.
     
    Screenshot highlighting the Connect to IPMI button within the Sensors tab.
  5. At this point, you can now connect to IPMI using one of two different methods: 
     
    1. The first method involves temporarily allowing your IP through the IPMI network by adding it to the allowed list. This gives you access for a limited time of 12 hours. To do this, simply click on the Allow IP button.
       
      Screenshot showing the IPMI Access window with options for Use VPN or Allow IP.
       
      1. After a few moments, the red text to “Show my IPMI Credentials” will appear. click this to reveal your user credentials as shown below.
         
        Screenshot of the IPMI Access window highlighting the Show my IPMI Credentials button.
      2. Now, press the IPMI Login Page button to open the IPMI page and proceed with your credentials as shown below.

        Screenshot of the Supermicro IPMI login credentials screen.

    2. The second method involves using the VPN option as shown below.
       
      Screenshot showing the IPMI Access window with options for Use VPN or Allow IP.
       
      1. By pressing the Use VPN button you will be presented with further instructions on how to proceed, as shown in the image below.
         
        Screenshot of the onscreen instructions which are presented after selecting the Use VPN option.
  6. After using one of the two methods described above, you should now be able to remotely view your system and perform tasks such as loading ISOs, reviewing event logs, and checking hardware information.
     
    Screenshot of the Supermicro IPMI user interface.
     
    *PLEASE NOTE: you must connect to the VPN prior to accessing the IPMI web UI or have added your IP to the allow list as shown in the steps above.

Congratulations! You have successfully logged into your server’s IPMI. You can now do things like reboot and console your server as if you were standing directly in front of it.

For more information regarding usage of the IPMI system, check the following user’s guide published by the manufacturer: https://www.supermicro.com/manuals/other/IPMI_Users_Guide.pdf

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: [email protected]. We are also available to you through our phone and live chat system 24/7/365.

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