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A Guide to the VPS Portal Experience

illustration VPS login page

Congratulations on acquiring a Virtual Private Server from Hivelocity! We’re excited to have you onboard and cannot wait to provide you with excellent service around the clock. Your VPS can be managed through the myVelocity customer portal which will allow you to take control of your VPS. The features involved with VPS management include the ability to control the power status of your device, reloading your VPS with a new OS, and viewing and modifying many various management aspects. 

Finding Your VPS in myVelocity

To find your VPS, proceed with the following steps.

  1. First, head over to Hivelocity.net and log in to myVelocity.
     
  2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices. 
     
    Screenshot of the Devices tab in myVelocity.
     
    1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
  3. Press on the device ID you wish to view. For this example, we will select device 31498 from the list above.

Device Details Page

Once you’ve selected your VPS of choice, you will arrive at the Device Details page. This page contains vital information regarding your VPS.

This page contains the following important information:

  • Your public IP, including your IPv6 IP, if applicable.
  • Your VPS’s hardware details.
  • The ability to restart, power off or on, reload the VPS with a new OS, and use a virtual console to control it via the browser.
  • Your temporary password and username available in the first few days after you purchase a VPS.

Screenshot of the Device Details page in myVelocity.

Network Page

The Network Page of your VPS includes critical information regarding your Primary assignment and any additional IP assignments such as IPv6.

The information on this page includes the following items:

  • External IP
  • Default Gateway
  • Netmask
  • Subnet

Screenshot of the Network tab in myVelocity.

Storage Page

The Storage Page of your VPS contains information involving the disk space you’ve purchased and assigned to your system. The information on this page includes the following items:

  • The disk size being occupied.
  • The time of disk creation.
  • The ability to add a disk or more as needed.
  • The ability to create a snapshot of a specific disk.

Screenshot of the Storage tab in myVelocity.

Snapshots Page

The Snapshots Page of your VPS includes all existing snapshots and any existing schedules along with the ability to create snapshots as needed.

Screenshot of the Snapshots tab in myVelocity.

Custom ISOs Page

The Custom ISOs Page of your VPS allows you to upload and use ISOs as needed so that you can mount them and use them as required.

Metrics Page

The Metrics Page of your VPS includes information involving server load, CPU, memory, and disk utilization in various time ranges for you to evaluate and review your VPS usage.

Screenshot of the Metrics tab in myVelocity.

Event Log Page

The Event Log Page of your VPS allows you to review any events that involve your VPS. VPS events include stopping and starting your VPS, along with other activities. 

This type of information will allow you to determine whether any actions were taken on your VPS by you or your team members and to review the date and time when actions occurred in case troubleshooting is required.

Screenshot of the Event Log tab in myVelocity.

Billing Page

The Billing Page of your VPS includes information relating to any payments and dates that are involved with your VPS.

Information that can be found on the page includes:

  • Your recurring billing amount. 
  • Your next due date.
  • Your billing cycle.
  • Your registration date.

For any concerns or questions with your billing cycle, please reach out to our Billing department during working hours for resolution.

Screenshot of the Billing tab in myVelocity.

Admin Page

The Admin Page of your VPS includes the option to set a hostname for your device, create a custom device name for device recognition, and the option to cancel your device and halt services.

Screenshot of the Admin tab in myVelocity.

– by Pascal Suissa

Need More Personalized Help?

If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.

If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.

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