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What is the Refund Policy?

A. Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service, the customer will receive a full refund of all account fees, including set-up fees provided:

The account is not a resold account;
The account has not been suspended for violations of the Acceptable Usage Policy;
No refunds of Dedicated Server monthly service charges or setup fees.

Refunds will be credited to the credit card on file or paypal account used to order service , or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation no exceptions.

B. No Refunds Outside of the First 30 Days

Hivelocity.net does not offer refunds for services after the initial thirty (30) days of service. HiVelocity does not issue prorated refunds for prepaid service.

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