In certain circumstances , your servers user data files may corrupt which can create issues while migrating , operating the cpanel accounts. These user data files can be repaired using a valid and working httpd.conf file on the server.
Lets assume we have a corrupted user data file , in order to rebuild the user data file follow the steps as below.
- Login to your WHM/Cpanel server with root user
- The user data files are located at /var/cpanel. Make sure if the userdata directory is present on the server.
- If the directory exists , move it or rename it with mv command
mv /var/cpanel/userdata /var/cpanel/userdata_backup
- Create a new user data directory with the command mkdir
- Now that we have a new userdata directory created , in order to rebuild userdata files for all the accounts hosted on your cpanel server run the script “userdata_update” with “–reset” flag which will rebuild the userdata files for all the accounts that are hosted on your cpanel server.
- The next step will be to fix the permissions for newly generated user data files which can be done by running the command
- Since we have a new userdata file generated we will need to update the system’s cache which can be done by command
- Now rebuild the apache configuration in order to use the newly rebuilt userdata files with the command
- Restart the apache service with the command