Each week we will introduce you to one of our team members. You may recognize the names from trouble tickets, phone calls or live chats, but knowing their name and knowing who these great people really are, are two different things. So without further ado, we would like to introduce to you Tommy "Crash" Craddock.
Tommy Craddock has been a member of the Hivelocity support team for 5+ years and currently holds the position of Systems Engineer. While Tommy may look super smooth on his fractured leg scooter, don't be fooled, he is a nerd at heart. If you ever get the opportunity to meet Tommy in person one of the first things you will notice, assuming he is not still rolling around on his "Fibula Flyer" (we will get to that), is the Star Wars tattoos. I told you he was a nerd. Darth Vader, Luke Skywalker, Boba Fett, Dark Sith, Yoda among others are emblazoned across his arms, chest and lord knows where else. That is him staring down a poser Darth below!
Tommy is also one heck of a tech with a work ethic like you wouldn't believe. If you ever have an issue with a cPanel system or any Linux server for that matter, you would be wise to ask for Tommy by name. Don't be thrown off if he answers the phone with "Tech Support you have reached. Help you I may." You have reached a Sys Admin guru who will go above and beyond to make sure whatever issue you may be having is taken care of expertly.
Now, about that "Radio Cryer" he is cruising around the NOC on these days. When Tommy is not providing expert service for our customers, you can likely find him throwin bowes at the Tampa Bay Men's Roller Derby rink. Based on the "Bruiser Cruiser" he has been rolling around on this week, he recently caught a bowe instead of throwing one.
We love Tommy and we hope you do too! You can speak or live chat with Tommy in person weekday nights starting at 11pm.