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Managed SLA

HiVelocity Managed Servers get special priority on all issues relative to the customer's server. We offer a wide range of managed services which vary in cost depending on the level of management you require. Please refer to our Managed Server Pricing Matrix for information on services offered and guaranteed.

Infrastructure

ServiceLevelAgreements

NetworkDatacenter

  • 10,000 square feet available in bakers racks, cabinets , private suites, and cages
  • Power: 200 watts per square foot, 1.8 megawatts, feeds from multiple energy grids, 60 minutes UPS battery time at peak load
  • Security: Customer 24x7 access, 24x7 security personnel, key card/keypad access
  • Entrance: Two diverse fiber entry points
  • HVAC: 70F Air temperature
  • Fire Suppression: FM200
  • Roof Rights: 35 floor building Antenna space available
Service Level Agreements

All services below are provided free of charge to any dedicated server provided by Hivelocity.

  • Hardware Replacement
  • Initial Server hardening
  • Software Firewall implementation (upon request)
  • Free Cross Connects
  • Unlimited Reboots
  • Access to Knowledge Base
    (cPanel, Hsphere, Plesk, DirectAdmin)
  • Flash Training Movies for support control panels
    (Hsphere, cPanel, DirectAdmin, HostingController and Plesk)
  • Adult Content allowed
  • Bandwidth upgrades
  • MRTG bandwidth graphs
  • 15 minutes per month Hands and Eyes Console Access
    (addl time will be billed at $65 per hour)
  • Reverse DNS
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