Managed Services

Included Services Silver Gold Platinum Titanium
Priority Escalation
Root/Administration Access
24/7/365 Hands/Eyes Console Access
Ping Monitoring
Response Time SLA 2hr 1hr 1hr 30min
OS Reloads $20
Server Administration 1hr 2hr 4hr
Service Monitoring (up to xx services) 3 5 10
Remote Reboot
KVM over IP access (2hrs. /mo.)
KVM over IP access (24hrs. /mo.)
KVM over IP access (Always On)
Server Enhancements Silver Gold Platinum Titanium
OS updates, hardening and patches
Check and clean the mail queue
Hard Disk checking tool
Mailmon – Sendmail monitor
ClamAV installation and configuration
Apf with antidos capability – Optional
Check logs and block all suspect ips
Check server load and partitions
to perform maintenance activities
Check /proc for hidden or unwanted processes
Clean up unwanted files from /tmp
Scan server for *.c or binary files
(which have possible security issues)
Scan for Trojan Horses
Check tcp connections and
make sure no unwanted ips or ports are listed
Set cron jobs to remove log files
PSAD – Port Scan Detector
PMON – Network socket monitor
BFD – Brute force detection
MailScanner install and configuration
Optional Checking for root kits
Scan for root kit on the server
Mod_security module for Apache – Optional
Exiscan installation and configuration
Snort w/Acid configuration
Price per month $30 $50 $99 $199

Want to self manage?

In the event any self-managed customer requires extensive trouble shooting beyond 15 minutes of time a charge of $100 per hour may apply. If it is determined the server is experiencing problems due to a problem on the Hivelocity network or Hivelocity hardware no charges will be applied and a credit may be placed on the account upon customer request (refer to the Network SLA regarding our 99.9% uptime guarantee).